2017-2022 Mercedes-Benz eCall System Recall

Mercedes-Benz is recalling certain model-year 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. An error in the communication module’s SIM card software can prevent the communication module from connecting to a mobile phone network which would disable the automatic eCall function used to instantly alert emergency response personnel in the event of a crash. This could prevent or delay the arrival of emergency responders, increasing the risk of injury.

Owner notification letters are expected to be mailed on July 19, 2022. Owners may contact Mercedes-Benz customer service at 800-367-6372 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer.

Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.

Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.