Toyota is recalling 16,679 model-year 2021 RAV4 Prime Plug-In Hybrid vehicles due to a software issue. The hybrid-system software could trigger a shutdown of the powertrain while driving in EV Mode in cold temperatures if the accelerator is rapidly pressed to further accelerate the vehicle. As a result, the engine could stall, increasing the risk of a crash.
Owner notification letters are expected to be mailed on February 27, 2023. Owners may contact Toyota customer service at 800-331-4331 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To resolve the issue, dealers will update the HEV ECU software.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.