Polestar is recalling certain model-year 2020-2021 Polestar 1 vehicles due to a battery issue. Defective high-voltage battery cells may cause the battery to overheat when fully charged, increasing the risk of a fire.
Polestar began notifying owners in December with both an interim solution and a permanent fix. Owners may contact Polestar customer service at 800-806-2504 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
As an interim repair, dealers will perform a software update that will prevent the battery from being fully charged. For the permanent fix, all defective hardware will be removed and replaced. Remedy parts are expected to become available in June 2023.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.