Mercedes-Benz Recalls GLE 450 and GLS 450 Models Due to Potential Engine Stalling
Mercedes-Benz has announced a recall affecting 105,000 vehicles, specifically the 2020-2023 GLE 450 and GLS 450 models.
The recall addresses a critical issue with the vehicles’ transmissions, which may not fully downshift, causing the engine to stall.
This defect poses a significant risk to drivers, especially if the vehicle stalls in traffic without warning.
Detailed Description of the Issue
According to the National Highway Traffic Safety Administration (NHTSA), the transmission control unit software in the affected 2020-2023 Mercedes-Benz GLE 450 and GLS 450 models may not fully complete a downshift from 7th to 6th gear during a slight braking maneuver.
This issue can cause the engine to stall, which is dangerous in traffic situations as it leaves the driver without any prior warning of the stall.
Potential Risks
The primary risk associated with this recall is the sudden stalling of the engine, which can lead to hazardous situations, particularly in heavy traffic or at high speeds.
A stalled engine reduces vehicle control, increasing the likelihood of accidents, which could result in severe injuries or fatalities.
Models Affected
The recall impacts the following Mercedes-Benz models:
- 2020-2023 Mercedes-Benz GLE 450
- 2020-2023 Mercedes-Benz GLS 450
Investigation and Recall Initiation
Mercedes-Benz initiated an investigation in March 2022 after receiving numerous reports of stalled vehicles.
By May 2023, the company was able to replicate the issue and confirmed that it could occur under specific conditions, leading to the voluntary recall in February 2024.
Owner Notification and Next Steps
Mercedes-Benz will notify affected owners by mail starting April 16, 2024. Owners will receive instructions on how to proceed with the recall.
It is recommended that owners contact their local Mercedes-Benz dealerships to schedule a service appointment for the necessary software update, which will be provided free of charge.
Repair Process
To rectify the issue, Mercedes-Benz dealers will update the transmission control unit software to ensure that the downshift from 7th to 6th gear is completed correctly. This software update is expected to prevent any future stalling issues.
The repair process should be quick, but owners should contact their dealerships to arrange an appointment as soon as possible.
Legal Rights and Recourse
Under the Highway Safety Act of 1970, vehicle manufacturers are required to repair any recalled defects or replace defective parts free of charge.
If a dealership refuses to perform the necessary repairs or attempts to charge for the service, vehicle owners should contact Mercedes-Benz directly to resolve the matter.
Assistance from Lemon Law Group Partners
Lemon Law Group Partners can provide valuable assistance to car owners facing difficulties during the recall process.
Our experienced attorneys work directly with the manufacturer on behalf of the client to ensure a swift and satisfactory resolution.
In many cases, the legal fees are covered by the manufacturer, allowing clients to receive experienced legal counsel at no additional cost. For more information and a free consultation, call (888) 415-0610.
Conclusion
Owners of the 2020-2023 Mercedes-Benz GLE 450 and GLS 450 should take this recall seriously and have their vehicles inspected and repaired as soon as possible. Ensuring that the transmission functions correctly is crucial for safe driving.
Mercedes-Benz is committed to resolving this issue efficiently and urges all affected owners to take immediate action.
Additional Information
Drivers can also check the NHTSA website to see if their vehicle has been affected by the recall. The recall number for this Mercedes-Benz recall is 2024030008.
Sources:
- CarComplaints.com
- Car and Driver
- NHTSA