Chrysler is recalling approximately 99,255 model-year 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles due to a software issue. The Occupant Restraint Controller (ORC) may have incorrect software which could disable the driver, passenger, and knee airbags without warning, increasing the risk of injury to occupants in a crash.
Owner notification letters are expected to be mailed on Dec. 30, 2021. Owners may contact Chrysler customer service at 800-853-1403 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To resolve the issue, dealers will reprogram the Occupant Restraint Controller software.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.