Subaru is recalling approximately 198,255 model-year 2019-2020 Ascent, and model-year 2020 Legacy and Outback vehicles due to a programming error in the Transmission Control Unit that may allow the clutch to engage before the drive chain is completely clamped. An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Owner notification letters are expected to be mailed on February 7, 2022. The remedy is expected to be available in April 2022. This recall includes all vehicles that were previously recalled under 19V-855. Owners may contact Subaru customer service at 844-373-6614 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To resolve the issue, dealers will reprogram the Transmission Control Unit, inspect the data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.