2018-2021 Mercedes-Benz Rearview Camera Recall

Mercedes-Benz is recalling certain model-year 2018-2021 vehicles due to a rearview camera issue. The following vehicles are included in the recall:

2019-2020 Mercedes-Benz A220
2020 Mercedes-Benz AMG A35
2019-2021 Mercedes-Benz AMG C43
2019-2021 Mercedes-Benz AMG C63
2019-2021 Mercedes-Benz AMG C63 S
2020-2021 Mercedes-Benz AMG CLA35
2020-2021 Mercedes-Benz AMG CLA45
2019-2020 Mercedes-Benz AMG CLS53
2019-2020 Mercedes-Benz AMG E53
2021 Mercedes-Benz AMG GLA35
2021 Mercedes-Benz AMG GLA45
2021 Mercedes-Benz AMG GLB35
2020 Mercedes-Benz AMG GLC43
2020 Mercedes-Benz AMG GLC63
2020 Mercedes-Benz AMG GLC63 S
2019-2021 Mercedes-Benz C300
2020 Mercedes-Benz C350E
2020 Mercedes-Benz CLA250
2019-2020 Mercedes-Benz CLS450
2019 Mercedes-Benz E300
2020-2021 Mercedes-Benz E350
2018 Mercedes-Benz E400
2019-2021 Mercedes-Benz E450
2021 Mercedes-Benz GLA250
2020-2021 Mercedes-Benz GLB250
2020 Mercedes-Benz GLC300
2020 Mercedes-Benz GLC350E
2020 Mercedes-Benz GLE350
2020 Mercedes-Benz GLE450
2020 Mercedes-Benz GLS450

A software error may prevent the rearview camera image from being displayed properly, increasing the risk of a crash.

Owner notification letters are expected to be mailed on June 7, 2022. Owners may contact Mercedes-Benz customer service at 800-367-6372 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.

To resolve the issue, dealers will update the rearview camera software.

Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.

Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.

Google Rating

4.4

Lemon Law Group Partners PLC

World’s Lost it’s mind

14:19 07 Jul 23

They helped me get money for something that the dealership and manufacturer could not fix and kept blowing it off like it wasn’t a big deal.but lemon law was very “on it “ with everything and easy to get answers from with good guidance to boot so I would highly recommend them

Jim McConnell

18:05 29 Jun 23

I was referred to this firm by a very good friend who is also an attorney. My experience with them has been more than stellar. Any time I needed to talk with Randy, who was handling my case, if he didn't answer the phone, he called back the same day. The case was handled in a reasonable amount of time and the results were much better than I anticipated. Simply put, I would not hesitate to hire them if the need presented itself. A big thank you to Randy and the Lemon Law Group Partners.

RobCalif

20:20 13 Apr 23

I recently had the pleasure of working with Lemon Law Partners and I am extremely impressed with their level of dedication and expertise in the field of lemon law. They successfully negotiated a settlement for my defective Polaris RZR which had caused me a great deal of frustration and financial loss. The team at Lemon Law Partners was professional and communicated with me every step of the way throughout the entire process. They were able to get me the compensation I deserved in a timely manner and I couldn't be more satisfied with their services. I highly recommend Lemon Law Partners to anyone who is dealing with similar issues and needs a knowledgeable and trustworthy legal team on their side. Thank you, Lemon Law Partners for your hard work and excellent service!

Johnny Macon

19:16 13 Apr 23

Super happy with my results. Relieved my settlement within 3 months. Very professional service and always available to answer any questions you may have. I highly recommend this law firm to anyone who's seeking representation pertaining to your vehicle issues. Two big thumbs up

Jermaine Pow

01:45 27 Jan 23

After a nauseating experience with the dealership and their failure to resolve a reoccurring issue I was informed that lemon law may apply. I went on the internet and did a search, after a few calls I came across the Lemon law group, after a brief discussion of the facts a retainer was sent to me, a case manager (Randy Dunbar) was assigned to my case, thank you Sir for how you oversaw this case. It has been an absolute pleasure working with this team as they are all constant professionals who are great at what they do, great communication all around, diligent in gathering information needed, ensured I was informed of options the entire process. To sum it up, my car was repaired and I received a cash settlement which surpassed what I had expected. I highly recommend this firm for services.

Yuli Neri

20:25 05 Jan 23

I had a great experience with Lemon Law Group Partners. My case manager Mr. Dunbar was thorough and quick to respond to my concerns. I was also given attentive assurance and responses by Mr. Winston (Steve) when I had my concerns about the timeline. The process is lengthy, but the firm lays out the steps in the retainer agreement. Patience is necessary and they will work to give you a favorable outcome.

Michael S. Markle

21:00 21 Dec 22

Maria Hannah was very helpful in my case with my vehicle. She was always responsive and to the point. I am very pleased with the work that she has done and had completed on my case. If there is anyone out there that is working full-time plus hours and you buy a new vehicle with all the perks that you bought with the vehicle, that don't work properly , and your spending time you don't have to be sure those repairs are done, and you want compensated for that time lost, this is the one you need to sign up with. If there are more than 5 stars I could give, she would get them. She is for the client, 100%!!! Thank you Maria Hannah for a job well done!!!!

Olivia Nachmany

01:29 11 Nov 22

We had a great experience with Lemon Law Group. I leased a new car in 2020 and it was nothing but problems. For over two years I tried to work it out directly with the dealership and then with corporate, but with no progress. We contacted Lemon Law Group and once we sent them all of our service records, they took over the process and within a few months we reached a very favorable resolution. Quick, easy, and well worth it.

Ramel Bautista

19:30 07 Sep 22

Can not recommend them enough. After having my first option tell me that I had to wait longer until I could take action, these guys took the same information and took immediate action. The entire process was so easy and they communicated with me quickly and were there to answer all my questions. With patience, I was able to get the settlement for GM to buy back my problematic C8 Corvette, for which I paid the outrageous premium that all consumers are feeling right now. Again, extremely professional group of individuals and I can not recommend them enough if you need experts to win for you.

Kiki Alard

13:23 03 Aug 22

Lemon Law group was great with my case. They helped walk me through the process and made it all easy for me. Loved that they had my best interest in mind even when i wanted a different outcome they explained why it was bot in my best interest to go that route but at the same time did not pressure me to do so. Their communication was excellent and ended up settling my case for more than what i expected in a quick time frame as well. Would highly recommend them to anyone having to face car manufacturing giants. I am very happy with the outcome and their work.

Ken Dessert

16:40 29 Jun 22

Lemon Law Group Partners negotiated a fair settlement with GM on our behalf. Right from the start they were responsive and attentive to our requests. We received quick responses to our emails, texts and phone calls. During the negotiating process our Case Manager offered up varying scenarios to help us make prudent decisions. I recommend them highly.

Bridget C

17:24 13 Apr 22

I highly recommend Lemon Law Group Partners. Not only did they fight hard for me and my case, they did the right thing consistently without me having to advocate for guidance or help. The level of two way communication was fantastic. Camilo deserves 10 stars for consistently going above and beyond with each and every interaction. We were able to reach a settlement of exactly what I initially asked for in a timely manner. If you are frustrated by your situation, call Lemon Law Group - they are OUTSTANDING at what they do.

Peter Templeton

22:48 07 Apr 22

After trouble with my Genesis G70 I reached out to Lemon Law Group for help. Randy was my case manager and did a wonderful job working with me through the whole process. Everyone I spoke too was professional and worked expediently. I cannot say enough good things about my experience with them.

J Tor

16:17 01 Apr 22

Ada was absolutely amazing! She communicated with me and my family every step of the way. Chrysler is a pain in the butt to deal with and LLGP did a great job being an extension of our family to advocate for our issues! Thank you so much. I would recommend them to anyone having an issue with a Lemon

Stan Afichuk

22:41 25 Feb 22

Absolutely amazing experience. Ada Brown has been an absolute blessing throughout my repurchase. Without her help, I would have nothing to show for. But because of her expertise in the lemon law field, I was able to get everything wrapped up within a month of her taking on my case and get more for my troubles than I could have ever imagined. Highly recommend Lemon Law Group Partners PLC and Ada Brown!

SoCal Outdoor Life

05:13 11 Jun 21

LLGP was a great company to work with. They explained the process in detail which made us feel at ease. Any questions we had, would be answered in a timely manner. I highly recommend Lemon Law Group Partners. Thank You! Hannah and Team for all the hard work you’ve guys done for us. It’s was a pleasure! Respectively, - Richard A

Erika Steiner

21:36 27 May 21

This review is for the business only, NOT the result I got. I worked with Maria Hanna and she was very courteous and professional. The five stars are for her. She did her best and I very much appreciate that. Unfortunately the result wasn't what I hoped for, but that's what happens when you try to hold a big car company accountable for the defective vehicles that they sell. I am grateful the Lemon Law Group, just wish more could have been done to resolve the issues with my car (which still isn't fixed). *Sigh*

Curtis Fox

02:27 07 May 21

Main points to consider: 1. Make sure the firm does what they say they’ll do without causing delays for you and your case resolution. 2. Document every encounter with every individual from beginning to end. 3. Make sure to plan accordingly for potential out of pocket fees, as all is not what it seems in the end. Initially I would say this firm is fantastic and an awesome value, however, after it was all said and done I ended up owing them $750 in fees because the manufacture of my defective vehicle put a cap on the amount of attorneys fees they’d pay. I don’t think the burden of paying the difference should have been placed on me because when I did my intake, I was assured that I wouldn’t have to pay a dime, and that all fees would be paid by the manufacture in full. When I reminded them of this, I was threatened with the potential of my case being delayed regarding settlement....as I had already gone through so many obstacles, a delay in resolution was not an option. While the firm did work with me in making arrangements without delaying the process, the fact remains that I still have to pay when I was promised, after inquiring several times about it before hiring them, that I would not pay a cent. Please do your due diligence folks before embarking down this road. Make sure you ask questions, take notes, take names of everyone you’ve talked with throughout the process from beginning to end, and get it in writing that ALL fees will be in fact be covered by the firm going after the manufacture and not leaving the difference in balance to your responsibility should a settlement be reached. Maria Hannah, my case manager, was an absolute pleasure and an amazing individual in assisting me throughout this ordeal; I’m grateful for her diligence in making sure this was settled amicably and quickly. I can’t fault her in any of the discrepancies I encountered, as the decisions regarding fees was beyond her scope of management. Maria was great, the firm needs to do better with communicating potential outcomes and fee responsibilities during the intake process as to better prepare individuals with planning.

Lisa Booley

16:37 30 Mar 21

I would highly recommend this law office to anyone who is looking to file a lemon law claim. Everyone was professional, informative and friendly. I am very satisfied with the outcome of my claim!!!

Coc Fc

17:24 17 Mar 21

I am very pleased with the service I received with lemon law group. They were professional and quickly responded to all my emails. From start to end. Jeff was the initial person to register me , and Maria Hannah was the case manager. The process took a little less than 3 months. They were checking in on me frequently and responded to every email promptly. If you have any problems with a new vehicle, stop wasting your time at the dealership because they will give you the run around . Contact Lemon Law Group and they will work for you. Mine was a cash and keys with a great settlement.

Ben Lo

15:49 16 Mar 21

The Lemon Law Group did a great job take care of my lemon law case. The process went smoothly and was done in 3 months. One thing to keep in mind is that there will be periods of time where there will be no responses/emails and that is to be expected because responses from the carmaker's lawyers take time. If you keep that in mind and not rush the process the less stressful it will be. The Lemon Law Group staff was very responsive to emails and calls as well.

David Kyle

17:30 19 Feb 21

Consummate professionals, and very proactive responsiveness.! I am very pleased on how they handled my case. They ensured I got the best. Everyone that contacted me was very professional and informative about everything going on with my case. I would whole heartily recommend firm. My sincerest gratitude for everything you did for me.

Jonathan E Ruiz lopez

15:15 18 Feb 21

Very professional, and responsive.! great attorneys. I am very pleased on how they handled my case. They made sure I got the best. Everyone that contacted me was very professional and informative about everything going on with my case. I would gladly recommend these guys. Thank you for everything you did for me.

mosca11b

05:59 15 Dec 20

I was so surprised how quickly my case was settled & had the manufacture returned to us every penny we had spent in the car. The Lemon Law Group Partners, provided an outstanding service in keeping us informed on every step taking during the process. A law firm easy to deal with, very honest, caring about the costumer issues! I am giving them 5 stars because they deserve it. I will recommend them 100% to anyone in need of legal representation when dealing with with lemon law. Lemon Law Group Partners rocks! We are very happy with the terms of our legal settlement & once again, I congratulate The Lemon Law Group Partners for a job well done representing us! Oscar

Amber R

17:26 29 Sep 20

I found this firm through Google search. Had an issue with car recently purchased in January 2020 with passenger airbag light. Within first contact I received emails, phone calls and follow up from Ada Brown and her team. They handles my claim and we received a settlement within 2 months from the manufacturer based on the specifics of my case. I would highly recommend using the Lemon Law Group for your lemon car needs.

treymetzger

00:25 11 May 19

Fantastic service. Helped me out of a very poorly designed vehicle and got me a settlement beyond what I was expecting. Very satisfied. I hope I am never in a lemon again, but if I am this firm will be the one to call. Also, a special thanks to Ada Brown for helping and putting up with me! She was very professional and kind to work with. Thanks again LLGP

Rebekah G

15:07 23 Apr 19

I am pleased that my husband and I chose to hire the Lemon Law Group. They were very knowledgeable and courteous. I had a great experience working with Randy, a paralegal. I would highly recommend using their law firm. It took less than a year and we just finished our Arbitration and cannot wait to give our Lemon back to the Honda Dealership. Randy was always very polite and never hesitated to remind me, in a courteous way, as to what was expected and/or needed from me.

Matt Moore

22:57 26 Feb 19

My experience was great throughout the whole process in which Lemon Law Group Partners handled my claim. It started by prompt communication with a phone call after submitting initial contact online. It was very easy to communicate with each person involved during the processing of my claim. I would hope to not need their services again but if I do I know who I will be contacting.

Gwen Sledge

13:49 20 Feb 19

The Lemon Law Group is by far a hardworking group. From my first call for help they treated me as a priority. They answered and responded to my emails and calls in a timely manner. Thank you Randy for making things happen and for your outstanding professional customer first service.

Bob Kulstad

19:31 18 Feb 19

Randy and the team at Lemon Law Group Partners was very thorough, very quick, and very knowledgeable. They were able to get my car repurchased after I got absolutely nowhere with the dealer and the manufacturer. I highly recommend their services!

Kassandra Cendejas

23:48 07 Feb 19

All the lawyers I encountered during my journey, to get Mercedes to acknowledge that my new benz was defective, were great! Communication was rapid. They answered all of my questions and calls! I never felt as if my case did not matter to them. I recommend their service to anyone who is looking for lawyers that actually care and are with you every step of the way!

Stephen Graves

19:43 15 Jan 19

I’ve never gone through the process of buying a new car and having issues. The team was experienced and the process was seamless. Hannah, was a pleasure to communicate with.. she even followed up with my emails while on her honeymoon. Thanks for everything Update: thanks Amy for keeping me posted throughout the process. I realize these cases take time and thanks for keeping the line of communication seamless

India Palacios

19:23 15 Jan 19

Ms. Kathryn Abrams is the most kind and considerate attorney I have ever met. She is sincere and always returned emails and phone calls promptly. She always answered all my questions and concerns to my satisfaction. I will truly recommend the Lemon Law Group to anyone I know that may have issues with a "lemon"!

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Terri Norwood

02:55 15 Dec 18

I am pleased with the outcome of my settlement. The staff that assisted me throughout this process was very informative. I would highly refer people to this firm if they feel they have a case that falls under the lemon law.. Good job lemon law group partners, another win for you. 👍👍👏👏

Rex Emerson

20:34 21 Nov 18

I contacted Lemon Law Group, at which time I was not even sure if I had a case. After a brief conversation with an associate at Lemon Law Group, I was assured I had a case which could be pursued. The legal team did all the work and they negotiated a very good settlement, and worked out the repairs, with the manufacturer. It never hurts to make a call, you may have a case which will allow you to get the wrong, corrected.

Brian Miller

22:36 20 Nov 18

They made getting my settlement easy! They took care of all communication with the vehicle company and I didn't have to worry about a thing. They helped me receive the maximum amount even though they got paid the same amount whatever i was offered. They didn't try to convince me to take a lower offer so they could do less work and make the same amount. Very impressed with all the employees I was in contact with. Highly recommend!

John Jassy

18:52 20 Nov 18

My experience has been excellent. I dealt primarily with Randy Dunbar. He was intelligent, professional and always responsive. It appears we have achieved an excellent settlement with Aston Martin.

Ricardo Tapia

23:45 16 Nov 18

Lemon Law Group did a great job with handling my case with Ford. Kathryn Abrams is great at what she does and did not settle for any less than what I deserved. She walked me through the process and explained all scenarios. I had many questions and she took care of business and replied in a timely manner. I hope I do not get any more lemon cars, but if I do, I know who to call. Recommend for sure.

john udell

18:47 08 Nov 18

Hannah and the group were able to successfully get my vehicle re-purchased. I was at the end of my ropes with the dealership, as to see the manufacture. They were able to walk me through the process for a successful outcome. If you are having issues whether or not they fall under The criteria, don’t hesitate… Push that button and make the phone call. You will be happy that you did. Thanks again everybody!

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