Approximately 1,500 model-year 2020 Mercedes-Benz GLE350 and GLE450 luxury SUVs are being recalled due to missing information in the owner’s manual. The manuals do not include information on the appropriate way to adjust the head restraint of the third-row seats. Improperly adjusted head restraints increase the risk of injury in the event of a crash.
Mercedes-Benz began notifying owners on Nov. 8. Owners can call the automaker at 800-367-6372 or the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236 to learn more.
To fix the problem, dealers will provide a supplementary owner/s manual booklet with the necessary information.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.