Approximately 342,000 Mercedes-Benz and Mercedes-AMG vehicles are being recalled due to issues with the backup camera. The affected vehicles are model-year 2019-21 A-Class, CLA-Class, CLS-Class, E-Class, and AMG GT 4-Door Coupe cars; and GLA, GLB, GLC, GLE, and GLS-Class SUVs. The MBUX multimedia system software may cause the display on the backup camera to remain black or reboot after startup, causing the rearview image to not display properly, increasing the risk of a crash or injury.
Mercedes will begin notifying owners on July 13. Owners can call the automaker at 800-367-6372 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To remedy the issue, dealers will update the MBUX system software.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.