Daimler Vans USA, LLC (DVUSA) is recalling approximately 48,400 model-year 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles due to a software issue. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park position without the parking brake applied, increasing the risk of a crash.
Owner notification letters are expected to be mailed on January 31, 2022. Owners may contact DVUSA customer service at 877-762-8267 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To remedy the issue, dealers will update the electronic stability program control unit software.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.
