General Motors is recalling 10,194 model-year 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The rearview camera may fail to work or function intermittently due to a faulty video processing module (VPM). Failure of the rearview camera image to display reduces the driver’s rear visibility, increasing the risk of a crash.
Owner notification letters are expected to be mailed on January 9, 2023. Owners may contact Cadillac customer service at 800-458-8006 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To fix the problem, dealers will update the VPM software or replace the VPM, as necessary.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.