Approximately 104,000 model-year 2018 Mercedes-Benz C300 sedans, coupes and cabriolets; C350e plug-in hybrids; Mercedes-AMG C43 coupes and cabriolets; Mercedes-AMG C63 coupes and cabriolets; C63 S sedans, coupes and cabriolets; model-year 2018-19 Mercedes-Benz GLC300 and GLC300 coupe SUVs; Mercedes-Benz GLC350e hybrid SUVs; Mercedes-AMG GLC63, GLC63 coupe and GLC63 S SUVs; and Mercedes-AMG GLC43 and GLC43 coupe SUVs, all equipped with Audio 20 heat units and automatic child-seat recognition are being recalled due to issues with the audio head unit software. The status of the passenger-side airbag may not display correctly. If the passenger airbag is incorrectly displayed as on when it is not, front-seat passengers may be unaware that the airbag won’t deploy in the event of a crash, increasing the risk of injury.
Mercedes-Benz began notifying owners Jan. 2. Owners can call the automaker at 800-367-6372 or the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236 to learn more.
To fix the problem, dealers will update the audio head unit software.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.