Ford is recalling approximately 375,000 model-year 2013-2017 Explorer SUVs due to a potential defect in the rear suspension. In areas where corrosion is common because of harsh winters and heavily salted roads, a fracture of the outboard section of the rear suspension toe link is possible on affected vehicles, diminishing steering control and increasing the risk of a crash.
Ford did not immediately announce an owner notification schedule. Owners can call the automaker at 866-436-7332 or the National Highway Traffic Safety Administration’s vehicle-safety hotline at 888-327-4236 to learn more.
To fix the problem, dealers will complete a torque inspection of the cross-axis ball joint and replace it, as necessary.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581