Ford is recalling approximately 676,000 model-year 2013-17 Explorer SUVs due to a problem with the rear suspension. A seized cross-axis ball joint could cause a fractured rear suspension toe link, resulting in unusual handling and a reduction of steering control, increasing the risk of a crash. The problem affects vehicles mostly in states with cold winters and high road salt usage.
Ford will begin notifying owners on Aug. 23. Owners can call the automaker at 866-436-7332 or the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 to learn more.
To resolve the problem, dealers will inspect the cross-axis ball joint, replace the ball joint and knuckle as necessary, and replace the toe links with a revised design part.
Vehicle manufacturers are legally required to repair any recalled issues or replace the defective part for free under the Highway Safety Act of 1970. If the dealership refuses to fix the problem or attempts to charge you for the repair, contact the manufacturer immediately.
Lemon Law Group Partners can assist car owners if they encounter any problems during the recall process with the manufacturer. Our attorneys deal directly with the manufacturer on the client’s behalf to quickly resolve the problem. In many cases, the attorneys get paid directly from the manufacturer so the client does not have to pay any attorneys’ fees to obtain legal counsel. For more information and a free consultation call 888-668-8581.